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Privacy Policy

At Luxe Ever After, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, submit an inquiry, or book services with us.

1. INFORMATION WE COLLECT
 

Information We Collect

When you interact with our website, we may collect personal information such as:

  • Your name

  • Email address

  • Phone number

  • Event details you provide through inquiry or booking forms

  • Preferred event date, location, and service preferences

  • Any additional information you choose to share with us

We may also collect non-personal information such as browser type, device information, and website usage data to improve the user experience.

2. HOW WE USE YOUR INFORMATION
 

How We Use Your Information

We use the information you provide to:

  • Respond to inquiries

  • Confirm bookings and consultations

  • Communicate with you about your requested services

  • Customize and plan your event experience

  • Improve our website and client experience

  • Send important updates related to your inquiry or booking

We do not sell, rent, or trade your personal information to third parties.

3. HOW YOUR INFORMATION IS SHARED
 

How Your Information Is Shared

We only share your information when necessary to operate our business, such as with trusted service providers that help us manage our website, forms, scheduling, or payment processing. These providers are only given access to the information needed to perform their services.

We may also disclose information if required by law or to protect our business, clients, or website.


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6. THIRD-PARTY LINKS
 

Third-Party Links

Our website may contain links to third-party websites or services, such as social media platforms, payment processors, or booking tools. We are not responsible for the privacy practices of those third-party sites.

5. COOKIES AND WEBSITE DATA
 

Cookies and Website Data

Our website may use cookies or similar technologies to improve your browsing experience, analyze website traffic, and understand how visitors use our site.

You can choose to disable cookies through your browser settings if you prefer.

4. DATA SECURITY

Data Security
 

We take reasonable steps to protect your personal information and keep it secure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

How Your Information Is Shared

We only share your information when necessary to operate our business, such as with trusted service providers that help us manage our website, forms, scheduling, or payment processing. These providers are only given access to the information needed to perform their services.

We may also disclose information if required by law or to protect our business, clients, or website.

8. CHILDREN’S PRIVACY
 

Children’s Privacy

Our services and website are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

7. YOUR RIGHTS
 

Your Rights

You may request to review, update, or delete the personal information you have shared with us by contacting us directly.

If you would like us to remove your information from our records, please reach out using the contact information provided on our website.

9. POLICY UPDATES
 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, or legal requirements. Any updates will be posted on this page with the revised effective date.

10. CONTACT US
 

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our website inquiry form or by email.

Email: hello@luxxeverafter.com
Call or Text: 817-309-4343
Business Name: Luxe Ever After

Privacy Policy

At Luxe Ever After, we are committed to creating elegant, seamless, and memorable experiences for every client. Please review our booking policies carefully before securing your event date. By submitting payment and booking with us, you agree to the terms outlined below.

1. RETAINER / DEPOSIT POLICY
 
Retainer & Deposit Policy
A 50% non-refundable retainer is required to secure your event date and time. Your event is not considered confirmed until the retainer has been received. Because we reserve your date exclusively for your experience, the retainer is non-refundable under all circumstances.


3. CANCELLATION POLICY
 
Cancellation Policy
All cancellations must be submitted in writing. The initial retainer is non-refundable. If a cancellation is made within 7 days of the scheduled event, additional payments made may also be non-refundable due to preparation, sourcing, and scheduling commitments already made on your behalf.

5. WEATHER POLICY
 
Weather Policy
For outdoor experiences, weather conditions may impact setup and event execution. If severe weather is expected, we will work with you to discuss available options, which may include rescheduling based on availability. Light wind, mild temperature changes, or other manageable outdoor conditions may not qualify for cancellation or refund.
Luxe Ever After reserves the right to make final decisions regarding weather-related setup safety.

7. CLIENT RESPONSIBILITIES
 
Client Responsibilities
Clients are responsible for providing accurate event details, including location access, guest count, special requests, and timing. Please ensure the setup area is accessible and safe for our team upon arrival.
If access issues, restricted entry, inaccurate details, or delays caused by the client impact setup or service quality, Luxe Ever After is not responsible for resulting delays or limitations.

9. DAMAGE OR MISSING ITEMS
 
Damage or Missing Items
Clients are responsible for any excessive damage to rental items, décor, tableware, or setup materials caused during the event by guests, vendors, or misuse. Missing or damaged items may result in additional replacement or repair charges.

11. AGREEMENT TO TERMS
 
Agreement to Terms
By booking with Luxe Ever After and submitting payment, you acknowledge that you have read, understood, and agreed to these booking policies.

2. FINAL PAYMENT POLICY
 
Final Payment
The remaining balance must be paid in full no later than 7 days before your scheduled event date, unless otherwise agreed upon in writing. If final payment is not received by the due date, Luxe Ever After reserves the right to cancel the booking without refund of the retainer.

4. RESCHEDULING POLICY
 
Rescheduling Policy
We understand that plans can change. One reschedule may be permitted with at least 72 hours’ notice, based on availability. Rescheduling requests made with less than 72 hours’ notice may be subject to a rescheduling fee or may require a new booking.
All rescheduled events must take place within 60 days of the original event date, unless otherwise approved by Luxe Ever After.

6. LATE ARRIVAL POLICY
 
Late Arrival Policy
Clients are expected to arrive at the agreed-upon start time. If you arrive late, your experience time may be shortened to avoid conflicts with other scheduled bookings. Late arrival does not qualify for a refund, discount, or extension unless otherwise approved.

8. SETUP & BREAKDOWN
 
Setup & Breakdown
Our team will arrive before your scheduled event to complete setup and styling. Breakdown timing will be determined based on the package selected and the agreed service duration. Clients are expected to respect the agreed event timeframe to allow for timely breakdown and item retrieval.

10. PHOTOS & CONTENT USAGE
 
Photos & Content Usage
Luxe Ever After may photograph event setups and décor for portfolio, website, and social media use unless the client requests otherwise in writing before the event date. We respect client privacy and will always aim to use content tastefully and professionally.

Effective Date: [Insert today’s date]

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